Terms of Service

LEGO Singapore Pte. Ltd.
(Reg No: 197902191W)

Mailing address:
38 Beach Road
#13-11 South Beach Tower
Singapore 189767

Telephone: 800 852 5075
E-mail: [email protected]

Why are these Terms and Conditions important to me? These Terms and Conditions are important to you because they apply to all orders that you place with LEGO Singapore Pte. Ltd. online, by email and by phone.

We strongly recommend that you read these Terms and Conditions carefully before submitting your order to us.

1. How does it work?

Who am I placing my order with? When you make a purchase online, by email or by phone, you are placing the order with LEGO Singapore Pte Ltd (Reg No: 197902191W) 38 Beach Road #13-11 South Beach Tower Singapore 189767.

Any reference to "we", "us" or "our" means LEGO Singapore Pte Ltd., and any reference to "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer and consumer on LEGO Shop.

These Terms and Conditions only apply in cases of purchases by a consumer, which is a natural person acting for purposes which are outside his or her trade, business or profession. This is not a business platform and sales are intended to be made to consumers.

Can I make a purchase through the LEGO Shop if I am under 18 years old or do not possess full legal capacity? No, we do not sell products through the LEGO Shop for purchase by children. If you are under 18 years old or do not possess full legal capacity, you may only use the LEGO Shop website under supervision and with the consent of your parent or guardian.

How do I place my order in the online LEGO Shop? You can select products and add them to a virtual shopping basket via the "Add to Bag" button. If the “Add to Bag” button is replaced with a “Back Order” button, you can process the order by clicking the “Back Order” button, but the item will not ship until it is available.

When am I entering into a binding agreement? You will have the opportunity to review, correct and delete your data before you place the order. By clicking on the "Buy" button you are making a binding offer to purchase the products you have added to the virtual shopping basket.

Once you have ordered your products in the LEGO Shop, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted.

When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order.

Can we cancel your account, block your access to LEGO.com or reject or cancel orders?

We reserve the right to reject, hold, suspend or cancel any account or order that you place, or that you attempt to place with us, at our sole discretion. We want to make it possible for you (and as many others as possible) to use LEGO.com to place orders, so we have systems in place to minimize fraud and rules that everyone needs to follow in order to make things fair and to give everyone a chance to purchase products. We use fraud detection software to monitor LEGO.com and may cancel your user account or reject or cancel orders without notice to you if we determine that your account has been used to make fraudulent orders or you have tried to avoid the systems.
We also have rules about purchasing products, including purchase limits for products (which we publish on LEGO.com), and our offers like our free replacement service for missing parts. We may cancel your user account or reject or cancel orders without notice to you if we perceive that you are:

placing multiple orders, whether under the same or different registration details, for the purposes of circumventing the order limits;
misusing the online replacement parts service by placing false or misleading claims;
attempting to commit fraud or may commit fraud;
threatening the security or operation of LEGO.com or any other LEGO Group website; or
otherwise breaching any rules about your use of the site or ordering products which we publish on LEGO.com.

Can I refuse to agree to the Terms and Conditions and still make a purchase? No, you will only be able to place an order if you agree to these Terms and Conditions by clicking the box "I agree to the Terms and Conditions".

What if the ordered products are not in stock? We cannot guarantee that all the ordered products are available in our inventory at all times.

We may make partial deliveries of products included in the same order when the products can be used separately. We will, of course, bear any additional shipping costs in such circumstances, and you will not be charged any extra costs due to partial deliveries.

We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your order.

You won’t be able to purchase any parts that are listed as temporarily unavailable in our Pick a Brick selection. Should your order include such a part, we will offer you to cancel the total order, or to only cancel the part that is temporarily unavailable.

What if I want the products sent to another address? You can request delivery to an address other than your billing address. In this case we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email.

Should I save a copy of the documents relating to my order? Yes, we encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order. The shipping confirmation email will include a copy of these Terms and Conditions.

If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.

2. How do you process my personal data?

Unless otherwise explicitly opted into by you elsewhere (e.g. a cookie consent, LEGO® Insiders or LEGO Account sign-up, newsletter sign-up), we only collect, use, store and share the following data from you in connection with your order on LEGO.com:
* Your name, delivery address, billing address and contact details like your phone number and email address
* If you have a LEGO Account, we also register your LEGO Account with the order and your order history
* If you are a LEGO Insiders member, we register your LEGO Insiders card number with the order and, if relevant, register points earned/rewards redeemed
* Your payment details, as appropriate, and we will share those with your chosen payment provider as well as our payment processing partner. Please note that with some payment providers (e.g. PayPal) the personal information you provided to that payment provider may overwrite e.g. invoicing details we have on record for you. For more information please see "How do I pay?" section.

We will use, store and share your personal information in accordance with our Privacy Policy and will in regards to your order, use and share the personal information provided by you to:
* Fulfill and manage your order including sharing your personal information with our trusted 3rd parties providing us with warehousing, packing, shipping and delivery services, fraud detection and prevention services and debt collection services
* If relevant, adjust your LEGO Insiders point balance
* Provide you with support via customer service
* Store your personal information with our trusted cloud storage partners
* Send you a post purchase survey via email including sharing your personal information with our trusted 3rd parties providing us with research and survey services

You can find details regarding data collection, use, storage, retention, deletion, automated decision making processes, who we share your data with and when, data review and updates of your personal data in our Privacy Policy.

3. How should I understand the prices in the LEGO Shop?

Are taxes included in the listed prices? Yes, the prices include all applicable taxes. We do not offer VAT, Goods and Services Tax (GST) or equivalent consumption tax refunds for orders placed online in the LEGO.com shop or over the phone. For any tax or invoicing related matters, please contact 800 852 5075.

Are delivery costs included in the prices? No, delivery costs are not included in the prices. Such costs will be added to your orders. The delivery costs are shown in the shopping bag and in the order review, so you can see the costs before placing the order.

When you place an order from Bricks & Pieces special shipping and handling fees will be added to the price. These special fees will be indicated in the virtual shopping bag before the order is placed.

What if the website shows a wrong price? We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, we will treat the order as cancelled.

Can prices listed in the LEGO Shop change? Yes, all prices displayed in the LEGO Shop are subject to change without prior notice.

4. How do I pay?

Which credit card cards can I use? We accept American Express, Mastercard and Visa for payment.

What is the process when I use my credit card in the LEGO Shop? When you use your credit card, the card will be pre-authorised for payment at the time of ordering. As part of this authorisation process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your bank.

When will LEGO Singapore Pte. Ltd. charge the amount? LEGO Singapore Pte. Ltd. will charge the amount for the items after they’ve shipped. If you used PayPal, you’ll be charged once your item(s) are available in our warehouse.

Can I use PayPal? We accept payment by PayPal. If you select PayPal as your payment method, you will be taken to the PayPal website to log in to your account. You will then be returned to the LEGO Shop website to complete the checkout process. Please know that when you select “Check out with PayPal” from the Shopping Bag page, the delivery address you have with PayPal either by default or by choice, takes precedence over the delivery address registered for your account on LEGO Shop. Thus, you must ensure that the PayPal delivery address is the correct address for the delivery of your LEGO Shop purchases. LEGO Singapore Pte. Ltd. shall not be liable if the delivery address listed in the PayPal account used by you is not your current or correct address.

How do I use my LEGO Insiders Points when paying for an order? If you are a LEGO Insiders member, you can use your LEGO Insiders Points to qualify for discounts on qualifying purchases made through the LEGO Shop online. Please see the conditions for using LEGO Insiders Points in the terms and conditions for the LEGO Insiders Programme here.

5. How are my orders delivered?

When can I expect to receive my orders? Delivery times vary and depend on the address we are delivering the orders to.

You can see the estimated time of delivery in the Shipping and Handling section on LEGO Shop. You can also see the estimated delivery time in your virtual shopping bag.

Orders from LEGO Shop are shipped separately from Pick a Brick orders, and Pick a Brick “Bestseller” parts are shipped separately from Pick a Brick “Standard” parts.

Will I be charged for delivery costs? Yes, delivery costs will be added to the prices of the ordered products. You can see the delivery costs in your virtual shopping bag and in the order review.

If you are ordering parts through Pick a Brick, special service fees will be added to your order if ordering thresholds aren’t met. You will be able to see these in the shopping bag before placing your order. For more information about service fee thresholds and delivery timeframes, go to our Deliveries and Returns page.

If your LEGO Shop order qualifies for free shipping, this will also apply to any Pick a Brick order in your shopping bag.

How will LEGO Singapore Pte. Ltd. help me if I am missing a part of a LEGO set? If your new LEGO set is missing parts or has faulty parts, we replace these parts free of charge though our Bricks & Pieces service.

We strive to make this free replacement available in all countries, but reserve the right to change the availability of the Bricks & Pieces service at any time without prior notice.

6. What if my order from LEGO.com is defective/non-conforming?

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Terms and Conditions will affect your statutory legal rights.

During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you are entitled to get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Please note, that we are entitled to choose to replace or refund your product, if the cost of repair is disproportional compared to a refund or replacement, or if repair is impossible.

Please keep any faulty or broken items until you have received your refund or replacement from us. This is important, since we may ask you to return the faulty or broken piece to our Quality Department for inspection. After all, we want to make sure that the error does not occur again. If we ask you to return something to us, we will pay your shipping fees either upfront or as soon as you have sent us the receipt for the cost of postage, depending on local circumstances.

What should I do if I have a defective product:

If your product is defective upon delivery or during the period of conformity (see above), please contact our Customer Service by the means stated below.

Upon contacting Consumer Service please have your order number available to help us identify your order.

In case of a refund, we will make the refund as quickly as possible and in any event no later than 14 days from the day on which we are informed of your defective product.

However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier (See “how to return” in the section below).

We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

In case of replacement: In case of a replacement we will ship a new product to you with delivery in accordance with the delivery times that follows from these Terms and Conditions. If the product is out of stock (either permanently or temporarily) we will discuss with you if you wish to receive a refund (or if comes back in stock would rather wait for that).

In case of repair: Due to the nature of our products, in most cases the cost associated with repairing the product would not be proportional with the costs associated with a refund or a replacement. However, let’s talk about it and we will make an assessment on a case by case basis.

How to return your defective product: We will provide you with a return address and a Return Authorisation Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our  Customer Service .

If you return the products without the Return Label and RA Number please expect additional processing time.

We will pay the delivery costs of your returning of a defective product with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.

How to contact us in case of a defective product:

You may contact us either by:

Letter – to the following address:
LEGO® Service
38 Beach Road
#13-11 South Beach Tower
Singapore 189767

Telephone – Call us free on 800 852 5075 (when calling the free phone number from a mobile phone you may be charged by your mobile phone operator). You can also find our contact details in your country on service.LEGO.com. Any complaints will be handled by our Customer Service team in accordance with the relevant national legislation.

Please note, that we record telephone conversations occasionally when complaints are made to ensure quality in our handling of customer complaints. You will be informed of this before the recording starts.

Email us: click here.

I am not satisfied after the dialogue with Customer Service with how my claim was handled or resolved - what can I do?

You have the right to submit a complaint about products purchased from us to the Consumer Association of Singapore. It is possible to submit a complaint online via www.case.org.sg

7. What should I do if I am not satisfied with my order and/or my experience with the LEGO Shop?

What should I do if I am not satisfied with my order? If for any reason you are not entirely satisfied with an order, please contact our Customer Service. Together with you, our Customer Service will try to find the best solution to ensure your satisfaction with your order and purchase from the LEGO Shop.

Call us free on 800 852 5075. You can also find our contact details in your country on service.LEGO.com. Any complaints will be handled by our Customer Service team in accordance with the relevant national legislation.

We record telephone conversations occasionally when complaints are made to ensure quality in our handling of customer complaints. You will be informed of this before the recording starts.

How may I return a product?
You may return LEGO products under the terms of our Return Policy.

Email us: click here

Can I exchange my gift card for cash? No, gift cards cannot be exchanged for cash, unless required by law.

8. Are there any other things I should know about?

How does electronic communication between me and LEGO Singapore Pte. Ltd. work? When visiting LEGO.com or sending emails to our Customer Service team, you are communicating electronically with us. We communicate with you by email or by posting notices on the website. For contractual purposes you consent to receive electronic non-marketing communications from us, and agree that all agreements, notices, disclosures and other electronic communications that we provide satisfy any legal requirement that such communications be in writing. This clause does not affect any applicable rights you might have.

To what extent is LEGO Singapore Pte. Ltd. liable? We assume no liability other than what follows under applicable legislation. Unless provided otherwise by applicable legislation, we cannot be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of any LEGO Group website.

Are the images of the products on the website identical to the products they depict? The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately. However, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependent on the calibration and settings of individual screens. Attention to detail is very important to us. Still, typing errors can occur. In such cases, we’ll correct the error so that the information that applies to the product will be the new, corrected information.

Can I use any product that I buy on the website for commercial purposes? No, products sold through the LEGO Shop are for use by consumers; products sold through the LEGO Shop must not be used for commercial purposes such as promotional campaigns, marketing and PR. Neither can we allow you to associate our parts with any other company's name or logo. For more details, please see our Fair Play Policy.

What if parts of these Terms and Conditions are deemed unlawful or invalid? Should any part of these Terms and Conditions be deemed unlawful and/or invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms and Conditions.

What law will apply? These Terms and Conditions are exclusively governed by laws of the Republic of Singapore. Any dispute regarding a purchase in the LEGO Shop will be subject to the exclusive jurisdiction of the Singapore courts.